At AVskill, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning management platform.

1. Information We Collect

1.1 Personal Information

When you register on our platform, we collect:

• Full name
• Email address
• Phone number
• Billing address
• Payment information (processed securely through third-party payment gateways)
• Profile picture (optional)

1.2 Educational Information

• Course enrollments and progress
• Quiz and assessment results
• Certificates earned
• Learning preferences and interests
• Career counselling session data
• Psychometric test results

1.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Log data and usage statistics
• Cookies and similar tracking technologies

1.4 Communication Data

• Messages sent through our platform
• Discussion forum posts and comments
• Support ticket inquiries
• Feedback and reviews

2. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create and manage your account, authenticate your identity, and provide customer support
• Course Delivery: To provide access to courses, track your progress, and issue certificates upon completion
• Payment Processing: To process course purchases, subscriptions, and refunds
• Personalization: To recommend courses based on your interests and learning history
• Communication: To send course updates, notifications, promotional offers, and newsletters
• Platform Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Career Counselling: To match you with appropriate counsellors and provide personalized guidance
• Live Sessions: To facilitate virtual classrooms via Zoom, Google Meet, or WebRTC

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• Payment processors (Razorpay, Stripe, PayPal)
• Cloud hosting providers
• Email service providers
• Analytics services (Google Analytics)
• Video conferencing platforms (Zoom, Google Meet)

3.2 Instructors and Counsellors

Course instructors and career counsellors may access:

• Your name and email for communication
• Course progress and assessment results
• Discussion forum participation
• Career counselling booking information

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure third-party payment processing (we do not store credit card details)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for login, authentication, and cart functionality
• Analytics Cookies: To understand how you use our platform and improve our services
• Preference Cookies: To remember your settings and preferences
• Marketing Cookies: To show relevant advertisements (you can opt out)

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails via the link in each email
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for specific data processing activities

To exercise your rights, contact us at privacy@avskills.in

7. Children's Privacy

Our services are intended for users aged 13 and above. If you are under 13, you may only use our platform with parental or guardian consent. We do not knowingly collect personal information from children under 13 without parental consent. If we discover such data, we will delete it promptly.

8. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or to resolve disputes
• Necessary to enforce our agreements

After account deletion, we may retain certain data for legal, tax, or auditing purposes.

9. Third-Party Links

Our platform may contain links to third-party websites, such as payment gateways, video conferencing platforms, or external resources. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including servers located in regions with different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: